Cisco 3P Learning Hub

Cisco's internal People, Policy, and Purpose (3P) team supports a vast workforce of full-time employees and contractors, providing resources spanning HR, insurance, and corporate policy. Their learning and development materials were scattered across multiple internal websites, creating a fragmented experience that forced employees to navigate between disconnected systems just to find training content.

The result was measurable: high navigational friction, significant user drop-off, and a steep decline in overall training engagement. The organisation needed a single, authoritative destination. Not just a visual refresh, but a fundamentally rethought information architecture.

The goal: design a centralised learning hub that consolidated all training materials, reduced friction, increased enrollment conversions, and introduced dynamic news updates to drive repeat engagement.

Cross-functional alignment from day one. I partnered directly with the Product Manager and Product Owner to translate high-level business requirements and stakeholder context into a clear, actionable design strategy. Rather than working in isolation, this alignment ensured every design decision was grounded in real organisational constraints.

Iterative design with fast feedback loops. I adopted an agile approach, facilitating regular stakeholder alignment sessions and running rapid wireframe-to-high-fidelity cycles. Each iteration was stress-tested against the core usability problem: could an employee find and enroll in a training module without getting lost?

Architecture before aesthetics. The information architecture was treated as the primary design problem. Navigation patterns, content hierarchy, and enrollment flows were locked down before a single visual decision was made.